Refund Policy

Last updated: September 2026
 

We want you to love your Rustic Wick & Thread purchase. If there is an issue with your order, please get in touch and we’ll do our best to help.
 

Damaged or Faulty Items:
 

If your item arrives damaged or faulty, please contact us within  24hrs of receiving your order with your order number and photos of the item and packaging.

Where appropriate, we may offer a replacement, repair or refund in accordance with your rights under the Australian Consumer Law.
 

Incorrect Items:
 

If you receive an incorrect item, please contact us as soon as possible. We’ll arrange a suitable solution, including a replacement or refund where appropriate.
 

Change of Mind:
 

We do not accept returns or provide refunds for change-of-mind purchases unless required under Australian Consumer Law. For hygiene and safety reasons, used candles, wax melts and other used products cannot be returned due to change of mind.
 

Refunds:
 

Where a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.

If you have any questions about our Refund Policy, please contact us.
 

Rustic Wick & Thread
Barossa Valley, South Australia, Australia