Privacy Policy

Last updated: September 2026

At Rustic Wick & Thread, we respect your privacy and are committed to protecting your personal information.

Information We Collect

When you place an order, sign up to our mailing list or contact us, we may collect information such as your name, email address, phone number, billing and delivery details and other information you provide to us.

How We Use Your Information:

We use your information to:

Process and fulfil your orders
Arrange delivery
Communicate with you about your orders
Respond to enquiries
Send marketing emails if you have chosen to subscribe
Improve our website and customer experience

Marketing:

If you choose to join our mailing list, we may send you emails about new collections, products, special offers and other updates from Rustic Wick & Thread.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided in our emails.

Protecting Your Information

We take reasonable steps to protect your personal information and only use it for the purposes described in this policy.

We do not sell your personal information to third parties.

Third-Party Services:

We use trusted third-party services to help operate our business, including payment providers, website services and delivery providers. These services may receive information where necessary to process your order or provide their services.

Our website may use cookies and similar technologies to help the website function, understand how visitors use our website and improve your experience.

Your Privacy Rights:

You may contact us if you have questions about the personal information we hold about you or would like to request access to or correction of your information.

If you have any questions about this Privacy Policy, please contact us through our website.

Rustic Wick & Thread
Barossa Valley, South Australia, Australia