The Hearth & Home deluxe gift pack

Shipping & Delivery

We ship Australia-wide using Australia Post.

Orders are typically processed within 1–2 business days. During busy periods, launches, or sales events, processing times may be slightly longer. Once your order has been dispatched, you will receive tracking information via email/text.

Local pickup is available from Nuriootpa, South Australia.

Delivery times vary depending on your location and Australia Post timeframes. Once an order has been dispatched, Rustic Wick & Thread is not responsible for delays caused by the shipping carrier.

Returns & Refunds

At Rustic Wick & Thread, we take great care in creating and packaging our products. If there is an issue with your order, please contact us and we'll do our best
to help. Due to the nature of our products, we do not offer refunds or exchanges for change of mind purchases. If your order arrives damaged, please contact us within 2 days of receiving your order with your order number and photos of the item and packaging. Approved refunds will be processed to your original payment method. Please allow several business days for the refund to appear in your account.
For any questions regarding returns or refunds, please contact us.

Privacy Policy

We respect your personal information and only use it to process your orders and improve your shopping experience. Our site uses secure encryption to keep your data safe and confidential. We never share your details with third parties for marketing purposes.

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